Demand Letter

How We Handle Demand Letters

When a business receives an ADA demand letter - whether in the United States or internationally - the experience can feel overwhelming and urgent. We specialize in stepping in at that critical moment to take ownership of the accessibility side of the process. Our role is to manage the practical, technical, and project-related work required so that clients can focus on running their business while we methodically address every accessibility-related obligation outlined in the letter.

We begin with a comprehensive manual accessibility audit. Unlike automated scans that miss critical issues, our audits are performed by experienced accessibility professionals who evaluate websites, applications, and digital content against WCAG standards and the specific requirements referenced in the demand letter. This thorough review gives us - and the client - a clear, accurate picture of what needs to be fixed and in what order of priority.

From there, we move directly into remediation. We handle the hands-on work of correcting accessibility barriers in the code, design, and content. A frequent and important part of this work is identifying and completely removing accessibility overlays, which often create more problems than they solve and can themselves become a point of contention in demand letters. We replace temporary or ineffective solutions with lasting, structural improvements that actually improve usability for people with disabilities.

In addition to technical fixes, we address the supporting documentation and policy requirements that demand letters typically include. This frequently involves drafting a clear, accurate accessibility statement tailored to the organization's digital properties and helping implement it properly across the site. We also assist with related tasks such as prioritizing remediation plans, coordinating with internal teams or external developers, and preparing evidence of progress.

Throughout the engagement, we liaise directly with the client's lawyer to provide ongoing updates, share documentation of completed work, and incorporate legal guidance and feedback. This close collaboration ensures that every accessibility task aligns with the broader legal strategy and that progress is clearly communicated at each stage.

Our process is designed to reduce stress and restore control. We manage the sequence of steps, keep communication clear and timely, and track progress against the specific demands in the letter. Whether the organization is based in the U.S. or operates internationally and faces similar accessibility enforcement, our approach remains the same: methodical, transparent, and focused on practical results. The ultimate goal is to fulfill the accessibility requirements thoroughly enough that the demand letter can be lifted - bringing clients to a position of genuine compliance and peace of mind.

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