Accessibility Lawsuit

How We Handle Accessibility Lawsuits

When a business is named in an accessibility lawsuit - whether in the United States or internationally - the situation is often complex, time-sensitive, and highly stressful. We specialize in taking ownership of the accessibility side of the process so that clients can focus on their operations while we methodically address every technical and compliance-related requirement that arises during the litigation.

We begin with a comprehensive manual accessibility audit. Our experienced professionals carefully evaluate the website, applications, and digital content against WCAG standards and the specific accessibility claims raised in the lawsuit. This detailed review provides an accurate foundation for remediation and gives both the client and their legal team a clear understanding of the current accessibility posture.

From there, we move into full remediation. We correct accessibility barriers in the code, design, and content, with particular attention to issues commonly cited in lawsuits. A frequent and critical step is identifying and completely removing accessibility overlays, which are often ineffective and can themselves become a liability. We replace temporary fixes with lasting, structural improvements that deliver real usability for people with disabilities.

In addition to technical remediation, we prepare the supporting documentation frequently required during litigation. This includes drafting and implementing a clear, accurate accessibility statement, organizing evidence of completed work, and documenting remediation progress in a format that can be shared with legal counsel. We also assist with prioritization, coordination with internal or external development teams, and ongoing status reporting.

Throughout the engagement, we maintain close communication with the client's lawyer. We provide regular updates, share documentation of completed tasks, and incorporate legal feedback so that every accessibility action remains aligned with the broader litigation strategy. This collaboration ensures transparency and helps the legal team present a clear record of good-faith efforts toward compliance.

Our process is designed to reduce uncertainty and restore a sense of control. We manage the sequence of accessibility work, keep communication clear and timely, and track progress against the requirements of the case. Whether the organization is based in the U.S. or faces similar legal action internationally, our approach remains consistent: methodical, transparent, and focused on practical results. The goal is to fulfill the accessibility obligations thoroughly and support the path toward resolution—bringing clients closer to genuine compliance and peace of mind.

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